FAQ — QueTranslations Translation Services

What is QueTranslations?

How does the process work?

What is the difference between AI and Specialist translation?

How is the price calculated?

Which file formats can I upload?

Which languages do you support?

Can I give special instructions?

What is Account Balance?

Is there a minimum top-up?

Do the prices include VAT?

How are prices in EUR and USD calculated?

Do I need to pay every time I order a translation?

When do I get my translation?

Where can I find my finished translations?

My specialist translation is still pending — is that normal?

Can I get a refund?

Do I get a receipt?

Do I need an account to order translations?

Are my documents kept confidential?

How can I contact support?

Customer Support

Our support team can help with orders, balance, delivery, and any questions before or after ordering a translation.

Frequently Asked Questions